FREQUENTLY ASKED QUESTIONS
ORDER STATUS
CONTACT US
SHIPPING AND HANDLING & RETURNS
YOUR ACCOUNT
SHOPPING OUR SITE
HELP FOR PREVENTING FRAUD
GIFT SERVICES
SIZE CHARTS
REQUEST A CATALOGUE
STORE LOCATOR
ANGEL CREDIT CARD
ABOUT US
SHOPPING INDEX
RECALL INFORMATION
   
   
Shop Our Main Categories:
From the upper navigation click Bras, Panties, Sleepwear, Clothing, Shoes, Swim, Beauty, Sale & Specials and Victoria's Secret PINK(R) to shop your favorites by collection or style. Prices valid on web purchases only.
Shop Gifts:
Find gift recommendations and all of our gift services, including Gift Cards, Wish List, Gift Reminder and Gift Wrap.
Shop Sales & Specials:
Shop Sales & Specials for great savings on this season's styles or Search the Clearance and save on discontinued styles and colors.
Catalogue Quick Order:
Order by item number or browse and shop our newest Catalogues online.
   
If you sign in while you're shopping, we will save the contents of your bag for
a week.
When you add an item to your bag we will let you know if the item is in-stock
or backordered.
   
Your shopping list, only sexier. Save it. Send it. Or, share it as gift ideas for special occasions like a bridal shower or Christmas.
How to Create a Wish List:
Sign in to Your Account or register if you're a new customer.
Add your favorite items to your Wish List from any product page.
How to Use Your Wish List:
You can access your Wish List from Your Account, The Gift Shop, or on any product page.
Keep it as your shopping list - a place to save all your favorite items.
To purchase an item from your Wish List, click "add to bag" and proceed to Checkout.
You can remove items at any time.
Email your Wish List as gift ideas for special occasions or use it to give a hint
to someone special.
   
What Is a Victoria's Secret Egift Card?
It's a quick and easy way to send a sexy gift. You choose the amount and the date to send it. We email it to her inbox. She chooses how to spend
it online. Available in any denomination from
$25 - $500.

Where Can a Victoria's Secret Egift Card
Be Used?
Victoria's Secret Egift Cards can be used exclusively at VictoriasSecret.com



How to Purchase an Egift Card:
You can purchase an Egift Card from the Gift Cards link in the bottom navigation of each page.
After you complete the Checkout process, we will deliver the Egift Card to your recipient via email on the date you have selected (pending credit card authorization).
You will receive an email confirmation when the Egift Card is sent.
The Victoria's Secret Egift Card can be used exclusively at VictoriasSecret.com.
For same-day delivery of Egift Cards, orders must be placed by 4:00 PM, (pending credit card authorization).
If you request your Egift Card to be sent at a future date, your credit card will be billed for your Egift Card upon purchase, pending credit card authorization.
Special Offers do not apply to the purchase of Egift Cards.
How to Activate Your Egift Card:
You must be registered and signed in to Your Account to activate your Egift Card.
Click on the link that appears in your Egift Card email.
If you can't click on the link, cut and paste the link into your browser.
The email address must match the address where your Egift Card was delivered, however it does not have to match the email address in Your Account.
The amount of the Egift Card will be added to any current balance you may have. You can check your balance anytime in Your Account.
Your Egift Card balance will be automatically available to you at Checkout.
How to Redeem Your Egift Card At Checkout:
Check the Egift Card box if you want to use the balance at Checkout.
The entire balance (up to your order total) will be applied toward your order.
If the available balance is more than the amount of the order, the remaining balance will stay in Your Account.
If the available balance is less than the amount of your order, we will ask you
to put the remaining balance on a credit card.
Lost or Deleted Egift Card:
Please contact a Customer Service representative at 1.800.970.1109.
   
What Is a Victoria's Secret Gift Card?
It's a sexy way to give the gift of choice. Gift Cards are available in flirty designs and denominations from $25 to $500. And one card fits all. It arrives tucked in
a pink box and ready to give.
Where Can Victoria's Secret Gift Cards Be Used?
Victoria's Secret Gift Cards are redeemable on phone orders, online or in any Victoria's Secret store.
How to Redeem Your Gift Card Online:
Redeeming a Gift Card is now easier than ever. A credit card is not required if the Gift Card balance covers the entire order total. Just enter your Gift Card number and PIN on the Order Summary and Payment Review page at Checkout. Any unused Gift Card balance will remain on your Gift Card. Gift Cards cannot be redeemed when using Express Checkout. If applying an Egift card balance and a Gift Card toward a purchase, the Egift Card will applied to the order first.
How to Locate Card Number and PIN Number:
More Information:
If you have a question about your Gift Card please call 1.800.270.8999.
   
Special Offer Code:
To redeem special offers online, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Cards, egift cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
Source Code:
If you are shopping with Catalogue Quick Order, you will be prompted to enter
a source code during your checkout process.
The source code (if available) is located on the back of your Catalogue.
If you are shopping from a Catalogue with a special offer, entering the source code will apply that offer to your order.
You are not required to enter the source code to complete your order.
   
We accept the following Credit Cards:
Victoria's Secret AngelSM Credit Card
American Express
Discover Network
JCB
MasterCard
VISA
Limitedbrands Cards:
We accept Express and Limited cards.
To use as payment, select "Victoria's Secret" as your credit card type.
We collect sales tax in the following states:
AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
Prices valid on web purchases only.
   
Browser:
For optimal performance, we recommend Netscape Navigator or Internet Explorer versions 5.0 and higher. Please be sure that JavaScript and Cookies are enabled; both are required to complete online transactions. In addition, we recommend that you set your monitor to an 800x600 pixel resolution or higher to best view the entire site.
Plug In:
No special plug-ins are required to shop at our site; however, from time to time we will have special features which require more than just a Web browser. Anything you'll need is available to download at no charge.
Color Clarity & Integrity:
Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers and monitors. If you have questions about a particular color of an item, call free anytime 1.800.888.8200 (En Español, E.E.U.U.: 1.800.474.7834; En Español Internacional: 1.505.896.6201; TDD: 1.800.666.0268; Japan: 0120.660.295 and 018.888.9285; International: 937.438.4197).