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 | Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions. |
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| Not subject to special offers. |
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| Charges are calculated before taxes. |
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| All orders are subject to verification. |
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| If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. |
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| Please note that the total shipping and handling charge will not increase. |
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| All backordered items ship out via Standard Delivery. |
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| Standard Delivery |
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| Order usually arrives within 7-10 business days (for in-stock items only). |
| You may receive several shipments to complete the fulfillment of your order. |
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| MERCHANDISE SUBTOTAL |
VIA SURFACE |
| $ 0.00 - 25.00 |
$ 5.95 |
| 25.01 - 40.00 |
6.95 |
| 40.01 - 50.00 |
8.95 |
| 50.01 - 75.00 |
10.95 |
| 75.01 - 100.00 |
13.95 |
| 100.01 - 125.00 |
15.95 |
| 125.01 - 150.00 |
17.95 |
| 150.01 - 200.00 |
18.95 |
| 200.01 - 400.00 |
19.95 |
| Over $400.00 |
5.75% of merchandise subtotal |
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| Express Delivery |
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| Available for in-stock items only. |
| Not available for P.O. Boxes or APO/FPO addresses. |
| All orders are subject to verification. |
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| DELIVERY METHOD |
| 2nd Business Day Express |
| Add $10.95 to Standard Shipping and Handling Charges. |
| Delivery within 2 business days for orders placed by 1 P.M. EST Monday-Friday. |
| 3rd Business Day Express |
| Add $7.95 to Standard Shipping and Handling Charges |
| Delivery within 3 business days for orders placed by 3 P.M. EST Monday-Friday. |
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| Alaska, Hawaii and U.S. Territories |
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| Add $4.95 to the above U.S. Standard Shipping and Handling Charges |
| Delivery within 5-7 business days (for in-stock items only) |
| U.S. territories include American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands |
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| APO and FPO Addresses |
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| All packages sent via United States Postal Services |
| Order will usually arrive within 21 business days (for in-stock items only) |
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| Standard Delivery to Canada |
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| Order usually arrives within 10-14 business days (for in-stock items only). |
| When you place an order with VictoriasSecret.com, you authorize our customs broker to act as your agent with customs and Revenue Canada to clear merchandise and process all duties and taxes. |
| VictoriasSecret.com will handle all merchandise returns and refund claims on your behalf. By waiving and transferring your right to receive the refund of duties and taxes to VictoriasSecret.com's customs broker, we can refund the duty and taxes quickly and directly to you. |
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| MERCHANDISE SUBTOTAL |
VIA SURFACE |
| $ 0.00 - 50.00 |
$ 13.95 |
| 50.01 - 75.00 |
18.95 |
| 75.01 - 100.00 |
20.95 |
| 100.01 - 125.00 |
22.95 |
| 125.01 - 175.00 |
23.95 |
| 175.01 - 250.00 |
24.95 |
| 250.01 - 350.00 |
25.95 |
| Over $350.00 |
8% of merchandise subtotal |
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| Express Post Surface |
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| Add $5.95 to Standard Shipping and Handling Charges. |
| For in-stock items only. |
| Delivery within 3 - 5 business days for orders placed by 1 P.M. EST
Monday-Friday. |
| All orders are subject to verification. |
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| International Standard Delivery to Japan |
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| Order usually arrives within 14-21 business days (for in-stock items only). |
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| MERCHANDISE SUBTOTAL |
VIA SURFACE |
| $ 0.00 - 100.00 |
$ 27.95 |
| 100.01 - 150.00 |
36.95 |
| 150.01 - 200.00 |
41.95 |
| 200.01 - 250.00 |
44.95 |
| 250.01 - 350.00 |
49.95 |
| 350.01 - 500.00 |
55.95 |
| 500.01 - 650.00 |
65.95 |
| 650.01 - 800.00 |
80.95 |
| 800.01 - 1000.00 |
90.95 |
| Over $1000.00 |
105.95 |
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| Express Delivery to Japan |
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| Add $20 to Standard Shipping and Handling Charges to Japan above. |
| Delivery within 3-10 business days for in-stock items only |
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| International Standard Delivery |
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| Order usually arrives within 14-21 business days (for in-stock items only) after the shipping date. |
| Shipments outside the United States may be subject to import charges, which are the responsibility of the purchaser. |
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| MERCHANDISE SUBTOTAL |
VIA SURFACE |
| $ 0.00 - 75.00 |
$ 25.95 |
| 75.01 - 125.00 |
31.95 |
| 125.01 - 175.00 |
36.95 |
| 175.01 - 250.00 |
44.95 |
| 250.01 - 350.00 |
54.95 |
| 350.01 - 500.00 |
61.95 |
| 500.01 - 650.00 |
71.95 |
| 650.01 - 800.00 |
86.95 |
| 800.01 - 1000.00 |
96.95 |
| Over $1000.00 |
107.95 |
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| International Express Delivery |
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| Add $20 to Standard Shipping and Handling Charges |
| Delivery within 3-10 business days for in-stock items only |
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| Customs and Import Duties |
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| Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. |
| Victoria's Secret ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. |
| For more information regarding your country's custom policies, please contact your local customs office. |
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| United States |
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| There is no sales tax or shipping & handling charge for Gift Cards delivered via Standard Delivery within the contiguous U.S. |
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| When other items are ordered along with Gift Cards, sales tax and shipping and handling will be applied to the value of the item(s) - not the Gift Cards. |
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| Delivery Method |
Unlimited Quantities |
| 2nd Business Day Express* |
$10.95 |
| 3rd Business Day Express** |
$7.95 |
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*For orders placed by 1 P.M. EST Monday-Friday. To check availability for your
ZIP code, please call UPS at 1.800.742.5877 |
**For orders placed by 3 P.M. EST Monday-Friday. To check availability for your
ZIP code, please call UPS at 1.800.742.5877 |
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| Alaska, Hawaii & U.S. Territories |
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| Delivery in 5-7 business days (for in-stock items only). |
| $4.95 for unlimited quantities. |
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| Canada |
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| Canadian Express (delivery in 3-5 business days) |
| $5.95 for unlimited quantities |
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| International |
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| Delivery in 10-14 business days (for in-stock items only). |
| $23.95 for unlimited quantities |
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| If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. |
| Please note that the total shipping and handling charge will not increase. |
| All backordered items ship out via Standard Delivery. |
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Unfortunately, due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all products to all countries. If you have a restricted item in your bag you will receive a message during checkout that lists the restricted item along with specific instructions to remove the item from your shopping bag or change the shipping method or address if applicable. The following list outlines those restrictions:
Fragrance:
| Certain beauty products are not available for shipment to Alaska, Hawaii, US Territories and overseas. |
| Within the 48 states of the Continental U.S., beauty items must be shipped via UPS and require a street address. |
| Beauty products shipping to Canada must be shipped Standard Delivery. |
All Victoria's Secret Brand, Beauty and Fragrance Products:
Argentina, Brazil
Second Skin Satin®
Australia, Italy, New Zealand, Vietnam
Speedo®
Japan
Timberland™
Japan
Countries That Have Multiple Product Category Restrictions:
Taiwan
Countries That Are Restricted From All Shipments:
Afghanistan, British Indian Ocean Territory, Christmas Islands, Cocos Island, Comoros, Cuba, Falkland Islands, French Sthrn Territories, Heard & McDonald Islands, Iran, Libya, Mayotte, Mexico, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory, Pitcairn Island, Saint Helena, Sao Tome and Principe, Somalia, St. Pierre and Miquelon, Svalbard Jan Mayen Island, Tokelau, Western Sahara
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We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final.
Refunds for items returned within ninety days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than ninety days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
Unfortunately, you cannot return merchandise bought through Victoria's Secret Catalogue or VictoriasSecret.com at Victoria's Secret Stores. Click here for our return address.
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A return and exchange form is enclosed with every package. Click here for a printable return and exchange form.
Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion on the back of the form.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred. |
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| NEW! Pre-addressed Return Labels: |
For your convenience, we have provided a pre-addressed return label on your invoice for any returns from within the United States. Please follow these instructions for using the pre-addressed return label:
Step 1: Affix the pre-addressed return label to your package. Cover or remove the original shipping label.
Step 2: Package the return and seal securely with tape.
Step 3: Give the package to a UPS driver or take to a UPS drop-off location. You may also access UPS.com to locate your nearest drop off location.
No payment is necessary when you mail your package using the pre-addressed return label. You will be charged a return fee of $5.95 upon receipt of your return.
Only returns from within the United States can use the pre-addressed return label. If you are returning from outside the U.S. or choose not to use the pre-addressed return label, please send your package via a prepaid, insured, traceable method to the appropriate address below. If you do not use the pre-addressed return label, you will not incur the $5.95 return fee.
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Please send your package, including your return and exchange form
(click here for a printable return and exchange form), via a prepaid, insured, traceable method to ensure a safe and documented delivery.
United States and International (except Canada):
VSD
ATTN Returns Processing
8695 E. Broad Street
Reynoldsburg, OH 43069-0001
U.S.A.
Canada Only:
Victoria's Secret Direct
ATTN: Order Processing
c/o DHL Globalmail
355 Admiral Blvd
Unit 4
Mississauga, ON L5T2N1
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| Shipping and handling charges are not refundable. |
| A credit will be issued as soon as we receive and process your return. |
| Please allow up to two billing cycles for a refund to appear on your credit card statement. |
| Special offers may be subject to reduction by a return/exchange or cancellation. |
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